Question 1

What is your cancellation policy?

Accepted Answer

Cancellations made within 24 hours of the appointment and missed appointments will be asked to pay in full. If appointments are repeatedly missed, full payment up-front will be required for the next booking. Same day cancellations are not refundable or transferable to future appointments. Must be given at-least 24 hours cancellation notice for your deposit to be credited towards future appointments.

Please cancel your appointment on time via email, text, or phone call.

Question 2

Is Reactive covered by my insurance?

Accepted Answer

Sports Therapy services is currently covered by Moon Gate, BF&M, CG and Argus Insurance.

Question 3

How many sessions do I need?

Accepted Answer

The number of sports therapy sessions you may need can vary depending on several factors, including the severity of your injury or condition, your overall health, and how well you respond to treatment. At Reactive, we will conduct a thorough assessment during your initial appointment to create a personalized treatment plan tailored to your specific needs. This plan may include a recommended number of sessions, but it is important to understand that this can be adjusted as your progress is monitored. Our goal is to provide effective and efficient therapy to help you reach your optimal level of function and performance. We encourage open communication to ensure your treatment plan is continually optimized for your best results.

Question 4

What do I need to bring for my session?

Accepted Answer

Please bring comfortable athletic clothing for your treatment session. We ask that you wear shorts during your session, especially if it's a lower body injury or massage.

Question 5

How long is a session?

Accepted Answer

Your first session and treatment lasts one hour. Follow up visits are either 30, 45, 60 or 90 minutes depending on your preference and your therapist's recommendation.

Question 6

What are your business hours?

Accepted Answer

Reactive is a small full time business operating on flexible hours Monday to Friday.

Question 7

How do I pay for the service?

Accepted Answer

Payment can be made by bank transfer before the service or in cash on the day. An invoice is available upon request

Question 8

What happens if I am late for my appointment?

Accepted Answer

At Reactive, we understand that unforeseen circumstances can arise, causing you to be late for your appointment. If you know you will be late, we kindly ask that you contact our clinic as soon as possible to inform us. Depending on our schedule for the day, we may be able to accommodate your late arrival or reschedule your appointment for a more convenient time. However, if our schedule does not allow for a late arrival, we may need to shorten your session to ensure that other clients are not inconvenienced. We strive to provide the best possible care for all of our clients, and appreciate your understanding and cooperation in respecting our schedule and the time of other clients.

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